A LLM-driven chatbot & AI platform integration to expedite tedious user workflows.
My Role
Lead UI and interaction designer
Year
2024
Org
fabric Inc.
What was tackled
The fabric platform was growing, but some core workflows were showing strain. We saw an opportunity to bring in AI to reduce friction and help users get things done faster. The challenge was making the LLM feel genuinely useful and not just another product feature.
What was achieved
2.3%
Increase in product enrichment.
1.8%
In order fulfillment rule optimization.
3%
Increase in self-service resolutions.